Privacy Policy

Our Privacy Promise (Short Version)

When you chat with us on WhatsApp or use our websites, apps, or services, we need to collect and process some of your information. Here is the short version of what that means for you:

We do not sell your data

We will never sell your personal information or use it to show you third-party ads.

Limited data collection

We collect only what we need, including:

  • Information you give us, such as your name, phone number, email address, or payment details

  • Information about how you use our websites, apps, and services

  • The content of your messages when you contact us, including via WhatsApp

How we use your data

We use your information to:

  • Provide and improve our services

  • Respond to your questions and support requests

  • Secure our systems and prevent fraud

  • Communicate with you about products, updates, and important notices, where permitted

WhatsApp and other channels

When you contact us on WhatsApp or similar platforms, your messages and certain metadata are also processed by the platform provider, such as WhatsApp and its parent company Meta. Their use of your data is governed by their own terms and privacy policy.

Who we share your data with

We share your information only with trusted service providers and partners who help us deliver our services, such as hosting providers, payment processors, and communication tools, and only under appropriate confidentiality and security commitments.

Cookies and tracking

We use cookies and similar technologies to operate our websites, improve performance, and understand usage. You can control cookies through your browser settings. Some features may not work properly if you disable them.

You are in control

You can ask us to access, correct, or delete your personal information, and you can opt out of non-essential marketing communications at any time.

For full legal details, please read the complete Privacy Policy below.

Privacy Policy

Last updated: November 1, 2025

This Privacy Policy is issued by Swift (“Swift”, “SwiftTek”, “we”, “us”, or “our”). SwiftTek is a brand of Swift and represents our public-facing brand identity.

This Privacy Policy explains how we collect, use, share, and protect personal information when you use:

  • Our websites that link to this Privacy Policy (the “Sites”)

  • Our products and services made available through those Sites

  • Our mobile applications

  • Our official presence on messaging platforms and marketplaces, including where applicable WhatsApp Business / WhatsApp Cloud API and other third-party online marketplaces

This Privacy Policy does not apply to any website, product, or service that has its own separate privacy policy.

Swift is committed to collecting only the minimum information necessary, using it fairly and transparently, and giving you meaningful control over your data.

Swift’s Privacy Commitment

We ask for only the minimum amount of information necessary for the specific transaction, interaction, or service.

We do not make money from advertising and do not sell your personal information.

We aim to be transparent about:

  • What we collect

  • How we use it

  • How you can exercise your rights

For clarity, this Privacy Policy is divided into three parts:

  1. Part I – Information Swift collects and controls

  2. Part II – Information that Swift processes on your behalf (Service Data)

  3. Part III – General provisions

Part I – Information Swift Collects and Controls

This part covers how we collect and use information about:

  • Visitors to our websites

  • Users and administrators of our products and services

  • People who contact us through forms, email, WhatsApp, or other channels

  • Individuals who interact with us on social media or through marketing programs

1. Information that You Provide to Us

We collect information that you voluntarily provide.

a. Account signup

When you sign up for an account to use our services, we may ask for your:

  • Name

  • Contact number

  • Email address

  • Company name

  • Country

  • Username and password

  • Optional profile information such as a photo, time zone, and preferred language

b. Event registrations and other forms

We collect information you submit when you:

  • Register for webinars, events, or demos

  • Subscribe to newsletters or mailing lists

  • Fill out a form to download materials or access a resource

  • Enter contests or respond to surveys

  • Submit a form to request customer support or contact us for any other reason

c. Payment processing

When you purchase a product or service from us, we may collect:

  • Name and contact information

  • Billing address

  • Payment details, such as credit/debit card or other payment account information

Note: We will typically not store your full card number. We may store the cardholder’s name, billing address, expiry date, and the last four digits of the card number. For faster future payments, and only with your consent where applicable, payment information may be stored in encrypted form by our payment gateway service providers.

d. Testimonials

If you authorize us to publish a testimonial, we may display your name and any other personal information you choose to provide. You will have the opportunity to review and approve the testimonial before it is published.

You can request that we update or delete your testimonial at any time by contacting us at [email protected].

e. Interactions with Swift

We may record, store, and analyze interactions you have with us, such as:

  • Email exchanges

  • Phone calls

  • Chat conversations, including support chats and certain WhatsApp conversations

We use this information to improve our services, train our teams, and resolve issues.

2. Information that We Collect Automatically

When you visit our Sites or use our services, we automatically collect certain information.

a. Information from browsers, devices, and servers

This may include:

  • IP address

  • Browser type and version

  • Language preference

  • Time zone

  • Referring URL

  • Date and time of access

  • Operating system and device information, including mobile device manufacturer and, where applicable, mobile network information

We use this information in our logs to understand usage, maintain performance, and protect our systems.

b. Cookies and similar technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Keep you logged in where applicable

  • Understand how you use our Sites and services

  • Improve performance and user experience

These technologies may include:

  • Cookies, whether temporary or persistent, which are small text files stored in your browser

  • Beacons, tags, and scripts, which help us measure usage and campaign effectiveness

  • Local Storage Objects, such as HTML5 storage, to store certain settings and content

We primarily use first-party cookies set by our own domains. Where we use third-party tools, such as analytics services or embedded content, those tools may set their own cookies in accordance with their privacy policies.

You can manage cookies through your browser settings. If you disable some or all cookies, parts of our Sites or services may not function as intended.

c. Application logs and mobile analytics

We collect information from application logs and analytics tools, including:

  • Pages and screens you visit

  • Features and settings you use

  • Clicks, scrolls, and interactions

  • Access times and frequency

  • Errors encountered and performance data

  • Storage usage and configuration settings

  • Device type and general location, for example city or region

We use this information to understand how our services are used, troubleshoot issues, and improve functionality.

3. Information that We Collect from Third Parties

We may receive information about you from third-party sources.

a. Federated authentication (single sign-on)

If you log in using providers such as Google, Microsoft, LinkedIn, or similar services, those providers authenticate you and may share basic information with us, such as your name and email address, subject to your settings with them.

b. Referrals

If someone refers our products or services to you, they may provide us with your name, email address, or contact details.

You can request removal of this information at [email protected].

c. Reselling partners and service providers

If you interact with our authorized reselling partners or attend events sponsored by us, those partners or organizers may share your information, such as your name, email, company name, and interest in our products, so that we can follow up with you.

d. Social media and other publicly available sources

When you interact with us on social media platforms, for example by liking, commenting, mentioning, or following us, we may see certain information from your public profile and interactions, in accordance with your privacy settings on those platforms.

Once collected, this information may remain with us even if you later remove it from the platform.

4. Information from Communication Channels (including WhatsApp)

When you contact or interact with us through messaging platforms, such as WhatsApp or similar services:

Platform processing

Your messages, phone number, delivery/read status, and other metadata are processed by the platform provider, for example WhatsApp LLC / WhatsApp Ireland Ltd. and Meta Platforms, under their own terms of service and privacy policies.

Use of WhatsApp Business / APIs

We may use WhatsApp Business, WhatsApp Cloud API, or similar solutions to send and receive messages, including support messages, notifications, and service updates.

Storage and use in our systems

The content of your messages and related data may be stored in our systems, for example in a CRM, helpdesk, or ticketing system, in order to:

  • Respond to your request

  • Maintain records

  • Improve our services and support

No ads from your messages

We will not use your WhatsApp message content to display third-party advertising.

We encourage you to review the privacy policy and terms of service of WhatsApp, or any other messaging platform you use to contact us.

5. Purposes for Using Your Information

In addition to the specific purposes described above, we use your information to:

  • Provide, operate, and maintain our products, services, and Sites

  • Set up and administer your accounts

  • Enable collaboration and features within our services

  • Communicate with you about products and services you use, security or policy updates, and important service announcements

  • Send you information about new products, features, events, and offers, where permitted by law and your preferences

  • Request feedback and invite you to participate in surveys

  • Understand usage patterns and improve our user experience

  • Provide customer support and troubleshoot issues

  • Detect, prevent, and respond to fraud, abuse, security risks, and other harmful activity

  • Analyze and improve our sales, marketing, and engagement efforts

  • Comply with applicable laws and regulations

6. Legal Bases for Processing (EEA and Similar Jurisdictions)

Where applicable law, such as the GDPR, requires a legal basis for processing, we rely on one or more of the following:

Contractual necessity

Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Legitimate interests

We have a legitimate interest in processing your data in a way that is not overridden by your rights and interests, for example to improve our services, secure our systems, prevent fraud, or communicate relevant updates.

Consent

In some cases, we rely on your consent, which you may withdraw at any time, for example for certain marketing communications or optional data you choose to provide.

Legal obligations

Processing is necessary for us to comply with a legal obligation, for example tax, accounting, or lawful regulatory requirements.

If we rely on consent as a legal basis, you can withdraw your consent by contacting us at [email protected] or by using the controls provided, such as unsubscribe links.

7. Your Choices and Controls

You have choices regarding how we use your information.

Opt out of marketing communications

You may opt out of newsletters and other non-essential marketing messages at any time by using the unsubscribe link in the message or by contacting us. You will still receive essential transactional and service-related messages.

Cookies

You can disable or manage cookies through your browser settings. Please note that some features may not function properly if certain cookies are disabled.

Optional information

You may choose not to provide optional information, such as a profile photo or non-mandatory form fields. You can also update or delete such information later.

8. Who We Share Your Information With

We do not sell your personal information. We share it only as described below and only with parties that implement appropriate confidentiality and security measures.

Employees and independent contractors

Our staff may access personal information on a need-to-know basis in order to operate, improve, and support our services.

Third-party service providers

We may share information with trusted providers that help us deliver our services, such as:

  • Hosting providers

  • Payment processors

  • Communication and email delivery services

  • Analytics providers

  • Event organizers and marketing tools

These providers are authorized to use your information only as necessary to provide services to us and must protect it appropriately.

Domain registrars

If we offer domain registration and you register a domain through us, we may share your contact details with domain registrars as required by domain registration rules.

Reselling and integration partners

We may share limited information with authorized resellers or integration partners so they can assist you with our products and services, subject to your rights and preferences.

Developers of marketplace applications

If you install or purchase an application that integrates with our services, we may share certain information, such as your name and email, with the application provider, who will process it under their own privacy policy.

Legal and regulatory disclosures

We may disclose your information where required to comply with applicable law, regulation, legal process, or governmental request, or to protect rights, safety, or property as further described in Part III.

9. Your Rights Over the Information We Hold

If you are in the European Economic Area (EEA) or a jurisdiction with similar rights, you may have the following rights, which we extend to our users generally where feasible:

  • Right of access: To obtain confirmation of whether we hold personal information about you and, if so, to receive a copy

  • Right to rectification: To request correction of inaccurate or incomplete information

  • Right to erasure: To request deletion of your personal information in certain circumstances

  • Right to restriction of processing: To request that we limit the processing of your information in certain cases

  • Right to data portability: To request that we provide your information in a structured, commonly used, machine-readable format and, where technically feasible, transmit it to another controller

  • Right to object: To object to certain processing, including direct marketing

  • Right to lodge a complaint: To file a complaint with a data protection authority in your country or region

You can exercise these rights by contacting us at [email protected]. We may ask you to verify your identity before responding.

10. Retention of Information

We keep your personal information for as long as necessary for the purposes described in this Privacy Policy, including to:

  • Provide our services

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes and enforce agreements

When we no longer have a legitimate need to process your information, we will:

  • Delete it

  • Anonymize it

  • Isolate it from further processing, where appropriate

For Service Data associated with your account, as explained in Part II, we generally:

  • Keep data in active systems while your account is active

  • After you terminate your account, delete active data within six (6) months

  • Delete corresponding backup data within three (3) months after that

Legal requirements or technical constraints may sometimes require different retention periods, but we will always handle your data in accordance with applicable law.

Part II – Information that Swift Processes on Your Behalf (Service Data)

This part applies when you, as a customer or user, use our services to store or process information about other individuals, for example your own customers, users, or employees.

1. Service Data Entrusted to Swift

“Service Data” means information that you or your organization submit to our services and that we process on your behalf, such as:

  • Contact information for your customers, users, or employees

  • Content stored in your account, such as records, tickets, messages, or files

  • Data synchronized from third-party systems or mobile apps

Certain mobile applications may, with your permission, access:

  • Contacts

  • Camera

  • Photos

  • Location

You can control such access through your device settings. Data accessed or stored through our apps is handled as Service Data.

2. Ownership and Control of Service Data

You, or your organization, are the controller of your Service Data. We act as a processor, or equivalent role under applicable law.

You remain responsible for:

  • The accuracy, quality, and legality of Service Data

  • Obtaining any necessary consents or legal permissions from data subjects

We provide you with controls to:

  • Access and manage your Service Data

  • Configure sharing and permissions

  • Export or delete Service Data, subject to applicable law and technical constraints

3. How We Use Service Data

We process Service Data only:

  • To provide and operate the services you have requested

  • According to your documented instructions and settings

  • To maintain and improve the security, availability, and performance of the services

Examples include:

  • Using customer details you store to generate invoices or deliver communications

  • Sending emails to mailing lists you create

  • Processing support tickets you open

We do not use Service Data for our own marketing or for unrelated purposes.

4. Push Notifications

If you enable notifications in our desktop or mobile applications, we may send push notifications through providers such as:

  • Apple Push Notification Service (APNS)

  • Google notification services

  • Other similar platforms

You can control or disable push notifications at any time through your device or application settings.

5. Who We Share Service Data With

We may share Service Data with:

Employees and contractors

Who need access to operate, support, or improve the services, under strict confidentiality and access controls.

Sub-processors and service providers

Who help us deliver the services, for example infrastructure providers, backup services, and email delivery platforms, under written agreements requiring them to protect Service Data and process it only for our documented purposes.

Third-party integrations

That you enable when you choose to connect our services with other tools. In such cases, you are responsible for reviewing and accepting the third party’s privacy practices.

We do not use Service Data for advertising and do not sell it to third parties.

6. Retention of Service Data

We hold Service Data in your account for as long as your account is active or as needed to provide the services.

After you terminate your account:

  • Service Data will generally be removed from active systems within six (6) months

  • Related backup copies will be removed within three (3) additional months, in line with our backup cycles

You may request earlier deletion of Service Data, subject to applicable law and technical constraints.

7. Data Subject Requests Relating to Service Data

If we process your personal data as Service Data on behalf of one of our customers, for example your employer or a service provider you use, we will direct you to contact that customer, as the relevant controller, to exercise your rights.

We will support our customers, as required, in responding to such requests.

Part III – General

1. Children’s Personal Information

Our products and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If you believe that a child under 16 has provided personal information to us, please contact us at [email protected] and we will take appropriate steps to delete that information.

2. Security of Your Information

We take the security of your information seriously and implement appropriate administrative, technical, and physical safeguards designed to protect it against unauthorized access, use, alteration, or destruction.

While no system can be guaranteed to be completely secure, we strive to maintain a level of security appropriate to the risks.

If you have concerns about the security of your data, please contact us at [email protected].

3. Privacy Contact / Data Protection Contact

We have appointed a contact responsible for overseeing our privacy practices. You can reach our privacy or data protection contact at:

Email: [email protected]

Postal address: 1102 Burj Rafedia, Rafedia St., Nablus

4. Locations and International Data Transfers

Your personal information and Service Data may be processed and stored in:

  • Frankfurt

  • The European Economic Area (EEA)

  • Other countries where we or our service providers operate

Where we transfer personal data across borders, we will rely on appropriate safeguards permitted under applicable law, such as:

  • Standard Contractual Clauses approved by the European Commission

  • Other equivalent mechanisms or lawful transfer bases

By using our services or providing information to us, you acknowledge that your information may be transferred to and processed outside your country of residence, subject to these safeguards.

5. Data Processing Addendum (DPA)

If you require a Data Processing Addendum to support your compliance with data protection laws such as the GDPR, you may request one by contacting us at [email protected].

We will provide a DPA that includes appropriate data protection commitments and, where applicable, Standard Contractual Clauses.

6. Do Not Track (DNT) Signals

Some browsers offer a “Do Not Track” (DNT) setting. At this time, there is no accepted standard for how websites should respond to DNT signals, and our Sites do not currently respond differently to such signals.

We will update this policy if a standard emerges that we decide to follow.

7. External Links

Our Sites may contain links to third-party websites or services. Your use of those websites and services is governed by their own privacy policies, not this one.

We recommend reviewing their policies before submitting any personal information.

8. Blogs, Forums, and Public Content

We may offer publicly accessible blogs or forums. Any information you choose to post there may be read, collected, and used by others.

If you would like to request removal of your personal information from our blogs or forums, please contact us at [email protected]. We will respond in accordance with applicable law and our technical capabilities.

9. Social Media Widgets

Our Sites may include social media features, such as share or like buttons. These features may collect your IP address and information about which page you are visiting, and may set a cookie to function correctly.

Your interactions with these features are governed by the privacy policies of the companies providing them.

10. Legal Disclosures

We may preserve or disclose your personal information and Service Data if we believe it is reasonably necessary to:

  • Comply with applicable law, regulation, legal process, or governmental request

  • Enforce our agreements, including investigation of potential violations

  • Detect, prevent, or address fraud, security, or technical issues

  • Protect the rights, property, or safety of Swift, our users, or the public

11. Business Transfers

We do not intend to sell our business. However, in the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your information may be transferred as part of that transaction.

In such a case, we will:

  • Require the acquiring entity to honor this Privacy Policy or an equivalent standard

  • Notify you, for example by email or by a prominent notice on our website, of any material change in ownership or use of your information, and of any choices you may have

12. Compliance and Contact

We make reasonable efforts, including periodic reviews, to ensure that personal information is handled in accordance with this Privacy Policy.

If you have questions, concerns, or complaints about how we handle your personal information, or about this Privacy Policy, please contact us at:

Email: [email protected]

Support: [email protected]

We will review and respond as required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

For material changes that affect your rights or the way we use your information, we will provide you with at least 30 days’ notice, for example by email or by a prominent notice on our website.

For minor changes, such as clarifications, corrections, or formatting improvements, we may update the policy without separate notice.

Your continued use of our services after the effective date of an updated Privacy Policy means that you accept the changes. If you do not agree with changes that materially affect your rights, you may stop using our services and, where applicable, request deletion of your information.